Troubleshooting

Solutions for common issues you might encounter.
What this section is about
Step-by-step solutions for technical problems and error messages.
Common Issues
"Extraction required" warning
Symptom: Cannot select document for Theory/Methods Solution:
1.    Go to Utilities > Text Extractor
2.    Select the document
3.    Click Extract
4.    Wait for completion
Generation fails with "Processing limit reached"
Symptom: Error when generating content Solution:
1.    Reduce number of selected pages
2.    Keep total pages under 40-50
3.    Use Page Selector to extract specific sections
4.    Try again
"Session expired" error
Symptom: Actions fail with authentication error Solution:
1.    Refresh the page
2.    If logged out, log in again
3.    Try the action again
Document upload fails
Symptom: Error during upload Solution:
1.    Check file is PDF format
2.    Check file is under 50MB
3.    Ensure stable internet connection
4.    Try a different browser
Slow performance
Symptom: Platform is slow Solution:
1.    Close unnecessary browser tabs
2.    Clear browser cache
3.    Check internet connection
4.    Try again later if servers are busy
Related sections
•    Common Questions
•    Contact Support