Contact Support

How to reach us when you need help.
What this section is about
Information on how to get assistance when you cannot find answers in the documentation.
How to get help
Email Support For general questions and issues: support@academly.ai
Include in your message:
•    Description of the issue
•    Steps to reproduce (if applicable)
•    Browser and device information
•    Screenshots if helpful
•    Account email
Response Time
•    Free accounts: Within 48 hours
•    Pro accounts: Within 24 hours
Before contacting support:
1.    Check this documentation
2.    Review FAQ and Troubleshooting
3.    Try clearing cache and refreshing
4.    Check if the issue persists
Important notes
•    Support is available in English and German
•    Include as much detail as possible
•    Check spam folder for responses
Related sections
•    Common Questions
•    Troubleshooting