Contact Support

How to reach us when you need help:

Email Support For general questions and issues: contact@academly.ai

Include in your message:

•    Description of the issue
•    Steps to reproduce (if applicable)
•    Browser and device information
•    Screenshots if helpful
•    Account email

Response Time

•    Within 24 - 48 hours (for paying customers)

Before contacting support:

1. Check this documentation
   
2. Review FAQ and Troubleshooting
   
3. Try clearing cache and refreshing
   
4. Check if the issue persists
   

Important notes
•    Support is available in English and German
•    Include as much detail as possible
•    Check spam folder for responses