Contact Support

How to reach us when you need help.help:
What

this section is about
Information on how to get assistance when you cannot find answers in the documentation.
How to get help

Email Support For general questions and issues: support@academly.contact@academly.ai

Include in your message:

•    Description of the issue
•    Steps to reproduce (if applicable)
•    Browser and device information
•    Screenshots if helpful
•    Account email

Response Time

• Free accounts: Within 48 hours
•    Pro accounts:   Within 24 - 48 hours (for paying customers)

Before contacting support:
1.

1. Check this documentation
   2.
2. Review FAQ and Troubleshooting
   3.
3. Try clearing cache and refreshing
   4.
4. Check if the issue persists
   

Important notes
•    Support is available in English and German
•    Include as much detail as possible
•    Check spam folder for responses
Related

sections
•    Common Questions
•    Troubleshooting