Common Questions

This section answers frequently asked questions about using Academly.
What this section is about
Quick answers to the most common questions from users.
Questions and Answers
General
Q: What types of documents can I upload? A: PDF files up to 50MB and 500 pages are supported.
Q: What languages does Academly support? A: German and English are fully supported for all features.
Q: Is my data secure? A: Yes. Data is stored securely with encryption. Only you can access your documents.
Generation Features
Q: Why did my generation fail? A: Common causes: Too many pages selected (keep under 40-50), document not extracted, session expired. Try reducing pages or re-extracting.
Q: How accurate are the citations? A: Citations reference your uploaded documents. Always verify page numbers and quotes against the original source.
Q: Can I edit generated content? A: Yes, copy and paste into your word processor. Generated content is a starting point, not final text.
Student Points
Q: How many points does a generation cost? A: Varies by length and complexity. Estimates appear before generation. Typically 50-600 points per generation.
Q: Do points expire? A: No, purchased points never expire.
Q: How do I get more points? A: Upgrade your plan or purchase additional point packages in Account settings.
Qualitative Features
Q: Can I use Academly for quantitative research? A: Academly focuses on qualitative research support. Quantitative data analysis is not currently supported.
Q: How accurate is auto-coding? A: Auto-coding provides initial suggestions. Always review and adjust codings manually.
Related sections
•    Troubleshooting
•    Contact Support