Common Questions
This section answers frequently asked questions about using Academly.What
Questions and Answers
General
Q: What types of documents can I upload?
A: PDF files up to 50MB and 500 pages are supported.
Q: What languages does Academly support?
A: German and English are fully supported for all features.
Q: Is my data secure?
A: Yes. Data is stored securely with encryption. Only you can access your documents.
Generation Features
Q: Why did my generation fail?
A: Common causes: Too many pages selected (keep under 40-50), document not extracted, session expired. Try reducing pages or re-extracting.
Q: How accurate are the citations?
A: Citations reference your uploaded documents. Always verify page numbers and quotes against the original source.
Q: Can I edit generated content?
A: Yes, copy and paste into your word processor. Generated content is a starting point, not final text.
Student Points
Q: How many points does a generation cost?
A: Varies by length and complexity. Estimates appear before generation. Typically 50-600 points per generation.
Q: Do points expire?
A: No, purchased points never expire.
Q: How do I get more points?
A: Upgrade your plan or purchase additional point packages in Account settings.
Qualitative Features
Q: Can I use Academly for quantitative research?
A: Academly focuses on qualitative research support. Quantitative data analysis is not currently supported.
Q: How accurate is auto-coding?
A: Auto-coding provides initial suggestions. Always review and adjust codings manually.
Related sections
• Troubleshooting
• Contact Support