Common Questions

This section answers frequently asked questions about using Academly.

Questions and Answers

General

Q: What types of documents can I upload?
A: PDF files up to 50MB and 500 pages are supported.

Q: What languages does Academly support?
A: German and English are fully supported for all features.

Q: Is my data secure?
A: Yes. Data is stored securely with encryption. Only you can access your documents.

Generation Features

Q: Why did my generation fail?
A: Common causes: Too many pages selected (keep under 40-50), document not extracted, session expired. Try reducing pages or re-extracting.

Q: How accurate are the citations?
A: Citations reference your uploaded documents. Always verify page numbers and quotes against the original source.

Q: Can I edit generated content?
A: Yes, copy and paste into your word processor. Generated content is a starting point, not final text.

Student Points

Q: How many points does a generation cost?
A: Varies by length and complexity. Estimates appear before generation. Typically 50-600 points per generation.

Q: Do points expire?
A: No, purchased points never expire.

Q: How do I get more points?
A: Upgrade your plan or purchase additional point packages in Account settings.

Qualitative Features

Q: Can I use Academly for quantitative research?
A: Academly focuses on qualitative research support. Quantitative data analysis is not currently supported.

Q: How accurate is auto-coding?
A: Auto-coding provides initial suggestions. Always review and adjust codings manually.


Related sections
•    Troubleshooting
•    Contact Support